Servant Leadership in Healthcare Service

Servant Leadership in Healthcare Service to others is the foundation of servant leadership. In a similar manner, the spirit of altruism and service is the basis of the healthcare profession (Waterman, 2011; Certosimo, 2009; Schwartz & Tumblin, 2002). Despite the strong connections between servant leadership and healthcare, relatively little empirical research has been focused in this area. To date, the preponderance of research on servant leadership has been concentrated in the nursing profession, demonstrating the need for further study in other healthcare fields (Pharris & Peachey, 2013). Servant Leadership in Medicine Physicians serve as leaders in healthcare teams and assume the ultimate responsibility for the final patient care outcomes ( Varkey, Peloquin, Reed, Lindor & Harris, 2009). Physicians have the potential to exercise leadership skills more frequently than is typically acknowledged (Gabel, 2012). This is evident in the doctor-patient relationship wherein the patient relies on the physician’s acumen, relinquishing authority and expecting the doctor to lead ( Fruge, Mahoney, Poplack, & Horowitz , 2010, p. 305). Physicians must also assume leadership roles beyond their patient relationships. Physicians must serve as leaders within the healthcare team, healthcare organizations and, most importantly, within the community they serve. In Leadership Models in Health Care – A Case for Servant Leadership , Trastek, Hamilton, and Niles (2014) describe the alignment of servant leadership theory with the ethical and professional obligations of physicians. Servant leadership emphasizes trust and empowerment in both the patient relationship and the healthcare team relationships ( Trastek,
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Hamilton, & Niles, 2014). The aptitude for listening, empathy, awareness, healing and persuasion are identified with servant leadership, and all contribute to a healthy doctor-patient relationship. These interpersonal skills have been related to increased patient satisfaction, compliance, and more positive health results ( Wanzer, Booth-Butterfield, & Gruber, 2004). Summary This chapter presented an overview of the literature related to the three primary areas of service learning, cultural competence and servant leadership. The discussion offered support to the intent of this study, which is to investigate the effect of service learning on medical students’ cultural competence and servant leadership. There is a limited body of evidence directly connected to service learning and in medical education. The literature review also revealed significant gap in the research concerning the relationship between service learning, cultural competence and servant leadership. This study will enhance the scholarly field of research by assessing the benefit of combining service learning, cultural competence, and servant leadership into medical train………………………..

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