process improvement to hotel management

You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).

Individual Portion

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Complete the following: Part 1

· Using process mapping and reviewing the information here, present the new processes for check-in and checkout to management.
· Pick 1 hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.
· Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.
Please add your file.

Part 2 – 7-10 pages

For this portion, you will complete the following:

Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.
Include 5–7 academic, peer-reviewed references that are relevant to and that support the deliverable.

Outline is as follows:

– Abstract
– Introduction – Hotel of choice, background, mission, executive summary etc.
Body:
– SWOT ANALYSIS
– Strategic Analysis
– Environmental analysis
– Staffing
– Customer Service
– Cost, resources , Management
– check in , check out logistics
– Mapping ways of improvement
– Incentives and performance and charts
– Six-Sigma quality standards and plan and future processes

– Conclusion
– References

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