Part 1: Case Study 1 – Root Cause Analysis

Overview: Though the Root Cause model may seem to be a simple process, problems and their root causes are usually very complex. The purpose of this week’s and week 4’s assignment is to give you opportunities to practice the process and begin to learn how to apply it in real-world situations. There is no one correct answer to the problems in these case studies. As long as you provide a logical, viable solution that is supported by evidence, you will be successful in these assignments.

Directions: 

Part 1A : Read this week’s initial discussion posts of at least 5 of your peers. Review ALL the aspects of the problem identified by you and your peers (according to their posts in the discussion board) for each Essential Competency. List 1 to 2 themes (the aspects listed most frequently) identified from your and your peers’ posts for each of the Essential Competencies 1 – 6 in the table below. 

1. Developing Trusting Relationships

2. Leading in the Realization of the Vision

3. Making Shared Decisions

4. Communicating Effectively

5. Resolving Conflict & Issues

6. Motivating and Developing Others

List   1 – 2 themes (frequently referenced comments) from the aspects of the problem,   regarding behaviors from the Case Study, for each Essential Competency below.   

Part 1B   Write two – three paragraphs (400-words minimum) explaining the following:

Þ Overarching primary problem

Þ Questions & information/data that led to discovering the root cause

Þ Additional information/data you would like to have to find the root cause 

Þ The root cause for the identified problem

Þ The solution to the problem

Þ The viability of the solution for the problem

Include evidence from the case study and/or rationale to support ALL of your statements. Use the Basic Writing Elements and Root Cause Analysis models located in the course Resources. 

Part 2: Essential Competencies and Root Cause Analysis – Reflective Response

Directions: Submit a 300-word minimum reflective response. Use the Basic Writing Elements and Reflection models located in the course Resources to reflect on your capacity to apply the Essential Competencies (1-6) and root cause analysis to reach solutions. Consider the following:

Þ Your agreement and disagreement of your peers’ posts regarding the aspects of the problem.

Þ Were you open to differing perspectives from your peers?

Þ Did your peers’ comments influence your ability to identify the primary problem? If so, in what ways?

Þ How well were you able to find the root cause to the problem? Was it difficult?

Þ How confident do you feel about your recommended solution to the problem?

Include evidence and/or rationale to support ALL of your statements.