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Module 1-Case The Principles of Coaching

Module 1-Case
The Principles of Coaching

Assignment Overview
Building the coaching relationship
Background
The purpose of the Case Assignment is to create a “Live Case” by experiencing the process of coaching and
developing your skills as a coach. Because this case is designed around experiential learning, we can go
beyond the conceptual knowledge covered in the reading materials to actual skills building. This requires
putting what you are learning into immediate practice.
Although the case assignments involve a coaching experience, the focus is on YOU as the coach. You will be
learning how to prepare for a coaching session, what questions you should ask, what behaviors are most
effective. The case involves a coaching relationship with one person and is continued in stages across all four
modules, so be sure to focus on the exact stage covered in each module and do not get ahead of yourself
The goal of the coaching process is to expedite the growth of the coachee’s understanding of his or her
strengths and weaknesses. Through the coaching process, the coachee gains an appreciation of his capabilities
for growth and builds self-confidence. Thus, before you begin this exercise in coaching, you must first find
someone who is willing to go through this exercise with you as a coachee. This can be a friend, a colleague,
or a co-worker. It does NOT have to be a situation tied to your job. The only requirement is that you must be
able to identify a contracted piece of work based on a shared concern (if no shared concern can be found –
find another coachee).
Johari window
In MGT501, you were introduced to the Johari window as a tool for increasing awareness of how one is
perceived by others and to improve communication. This case is designed to enlarge your “open” area and
reduce your “blind” area, so you can be more effective as a coach. At the same time, you will learn to use
coaching techniques as a way to correct problem behaviors (blind area”) and help coachees realize they have
untapped potential and open the possibility for growth through unused capacities (their “hidden” areas”).
Read: Johari Window (n.d.) Crowe Associates LTD. Retrieved from http://www.croweassociates.
co.uk/coaching-and-mentoring-skills/johari-window-as-a-coaching-tool/
The structure of the Live Case
Each module will follow this cycle: Plan, execute, report
Before the coaching session, write up a plan using course readings or additional research as a resource
(1-2 pages)
Then meet with the coachee and use your plan as a guide for the session
The bulk of the report is on how it went: successes and failures. What would you do differently next
time? (3 to 5 pages)
Preplanning Action Reflection
What are your goals for
the session?
What actions do you
plan?
How will you know if
you are successful?
(1-2 pages)
Meet with coachee (45-
50 minutes).
Report on the session.
Provide a narrative
descriptive summary of
the conversation as it
occurred (1 or 2
paragraphs).
How do you feel the
session went?
Analyze the process and
outcomes of your
coaching.
What new knowledge
did you gain?
What would you do
differently next time?
Case Assignment
The first step in the coaching process is to build rapport with your coachee. This is where you establish a
trusting relationship by demonstrating your credibility, helpfulness, and honesty. To build genuine rapport,
you must believe in the potential of the person you are coaching – this cannot be faked.
Some excellent methods for building rapport can be found in the following reading:
Building rapport: Establishing bonds (2014) Mindtools. Retrieved from
http://www.mindtools.com/pages/article/building-rapport.htm
Remember: Shared success is the key to great coaching. The outcome works for both the individual and the
organization, because it meets both individual and organizational needs. Coaching is a tool where we are able
to create that connection between the person and the organization.
Your task in this module is to identify a partner who is willing to be coached by you over the course of the
term. Set up an initial meeting and establish rapport. Do not attempt to get into the later stages of coaching as
we will get to them in later modules. Focus on the process of establishing rapport only. Write up this
meeting as indicated in the Keys to the assignment, below. Turn in your final 4- to 6-page paper to TLC by
the due date.
Keys to the Assignment
1. After reading the background materials for this module and doing additional research if needed,
prepare your pre-coaching plan for a 45-50 minute session. Remember that your focus for this case is
on the process of building rapport with the coachee.
What are your goals for this session? How will you know if you are successful?
What skills will you use?
How will you go about doing this?
What questions will you ask?
2. Conduct your coaching session (45 to 50 minutes).
3. Write up your post-coaching reflection.
Report the facts of the coaching session.
What went well and what did not?
What did you learn about coaching from this session?
What would you do differently next time?
Assignment Expectations
Include a cover page and reference page in addition to the 4 to 5 pages of analysis described above.
Your paper should have an introduction and a conclusion.
Use headings to indicate major sections of the report
Cite and reference any outside sources.
Use APA formatting.
Proofread and edit your papers carefully. The expectation is zero errors.
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