MIS581-System Analysis Planning and Control
BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary)
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Get Help Now!Our companies are not able to sufficiently keep abreast with client’s software and hardware configuration. Technical support is unable to retrieve information from home. This has caused major problem as client are not fully supported and are unable to enter service request. Technicians are unable to track hardware installation. The tracking of work done to a system is futile as there is no proper record for service.
BRIEF STATEMENT OF EXPECTED SOLUTION
By creating a new system to support and assist both client and technicians will improve over service drastically. Technicians will be able to access and update software from remote locations. Updates will easily be installed as they occur. Clients will also be able to enter service request. The documentation of information as it relate to service of equipment, update of software and replacement of hardware will be much easier and readily accessible by technician during routing servicing and problem solving. Hence making technicians and clients accessibility to information and service much easier………………………………………
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