Managers are often referred to as a. decision makers. b. peace makers.

Managers are often referred to as a. decision makers. b. peace makers. c. conflict creators. d. unnecessary layer of employees. e. profit suppressor. 2. ______ is a choice made from available alternatives. a. Decision b. Plan c. Goal d. Tactic e. Strategy 3. Choosing between a differentiation strategy and an overall cost leadership strategy is an example of a. a plan. b. an objective. c. an alternative. d. a decision. e. a strategy. 4. Tyke, a production manager at Kristal’s Kites, recently chose to schedule his workers to work overtime. His alternative was to hire more workers. He is now monitoring the consequences of his choice. This is an example of a. planning. b. decision-making. c. organizing. d. controlling. e. leading. 5. ______ refers to the process of identifying problems and then resolving them. a. Organizing b. Controlling c. Decision-making d. Planning e. Leading
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6. Which of these decisions are associated with decision rules? a. Nonprogrammed b. Unique c. Programmed d. Ill-structured e. Novel 7. Programmed decisions are made in response to organizational problems. a. unusual b. recurring c. significant d. minor e. unique 8. Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Erin, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of a. a programmed decision. b. a nonprogrammed decision. c. an insignificant decision. d. poor management. e. personal grudge. 9. Nonprogrammed decisions are made in response to situations that are a. unique. b. unstructured. c. important to the organization. d. all of the above. e. a and c only. 10. Examples of nonprogrammed decisions would include the decision to a. reorder supplies. b. develop a new product or service. c. perform routine maintenance on one of the machines in manufacturing. d. terminate an employee for violation of company rules. e. fill a position.
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11. Good examples of decisions are strategic decisions. a. nonprogrammed b. programmed c. insignificant d. recurring e. structured 12. Nordstrom Department store’s “No questions asked – Return’s Policy” is an example of a(n) a. programmed decision. b. nonprogrammed decision. c. novel decision. d. poor management. e. unstructured decision. 13. When a small community hospital decides to add a radiation therapy unit, it is considered as a a. programmed decision. b. structured decision. c. nonprogrammed decision. d. poor management decision. e. certainty decision. 14. If your instructor has an attendance policy, she/he is using a a. programmed decision. b. unique approach. c. condition of ambiguity. d. nonprogrammed decision. e. none of the above. 15. Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a a. programmed decision

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