A manager who believes in contingency-style leadership believes

Question 1

1. A manager who believes in contingency-style leadership believes:

   		Leadership is only necessary during a crisis.
   		That leadership can be learned in terms of behaviors to do and not do.
   		Leaders need to serve first and lead second.
   		That no one leadership style is best, and that the appropriate style depends upon several factors.

3 points

Question 2

1. Accountability is:

   		The power to influence or command employees.
   		The obligation one has to one’s boss and the expectation that employees will accept credit or blame for the results achieved in performing assigned tasks.
   		The process of entrusting duties and related authority to subordinates.
   		The ability to guide and influence the behavior of others.

3 points

Question 3

1. Alan provides his employees with opportunities to influence and share in organizational decision making. What style of supervision is Alan following?

   		Bureaucratic style
   		Autocratic style
   		General style
   		Participative style

3 points

Question 4

1. One of the best tactics for a supervisor when introducing a change is to hide reasons for the change from the employees.

   True

   False

3 points

Question 5

1. Henrietta, a supervisor at a hair salon, believes that by responding to the needs of her employees, they are able to be the best that they can be. This in turn makes her more effective at her job too. Henrietta is a proponent of which leadership principle?

   		Transformational leadership principle
   		Servant leadership principle
   		Contingency leadership principle
   		Transitional leadership principle

3 points

Question 6

1. When delegating tasks a supervisor should:

   		Maintain total control.
   		Define limitations.
   		Micro-manage the employee.
   		All of the above.

3 points

Question 7

1. Targeted job objectives that present a challenge but are achievable are referred to as:

   		Strategic plans
   		Key performance indicators
   		Stretch targets
   		Organizational goals

3 points

Question 8

1. Probably the most important factor in reducing employee resistance to change is:

   		The relationship between the supervisor who is introducing the change and the employees.
   		Having employees understand corporate culture.
   		Not permitting affected employees to share in decision making about the change.
   		Concealing the underlying reasons that surround the change.

3 points

Question 9

1. Allison, an HR manager at I.E. Inc., closely monitors job performance, tardiness, absenteeism, and employee complaints among the staff as a way to gauge employee morale. Which method of assessing morale does she rely on most?

   		Interviewing
   		Observation and study
   		Attitude surveys
   		Journal findings

3 points

Question 10

1. At L.T. Manufacturing, a team was formed to tackle recent issues with products shipping on time. Members of the team come from different departments including production, design, distribution, and marketing. This team can best be described as which of these?

   		Command group
   		Cross-functional group
   		Friendship group
   		Special interest group

3 points

Question 11

1. Once group members establish their roles and responsibilities and a shared understanding of the goal, they tend to move forward productively with the work. This occurs during the ________ stage of group development.

   		forming
   		storming
   		norming
   		adjourning

3 points

Question 12

1. Kenyon is a supervisor who is confused. Maddie was his top producer last year, but her production has sharply declined over the last two months and her tardiness is becoming a problem. Kenyon should:

   		Encourage Maddie to become involved in the company’s wellness program.
   		Advise Maddie to take advantage of the federal Family and Medical Leave Act.
   		Refer Maddie to the company’s employee assistance program.
   		Remind Maddie of the importance of meeting company quotas.

3 points

Question 13

1. Erik is very happy to be working on a strategic planning task force within his company. His primary reason for enjoying being part of the team is the sense of comraderie he gets when interacting with other members. Which reason for participating in a team is most important to Erik?

   		Behavior guidelines
   		Protection
   		Problem solving
   		Companionship and identification

3 points

Question 14

1. State Line Inc.’s executive team meets every two weeks to discuss strategies and tactics to move the company forward. The group is made up of the company president and five vice presidents. The executive team is an example of which type of work group?

   		Command group
   		Cross-functional team
   		Task group
   		Special interest group

3 points

Question 15

1. The marketing and branding team at Jesse’s work has been meeting for several months, and the group has been extremely productive. The group works together to make decisions and establish goals with little outside supervision, and it is ready to unveil a report and several new campaigns. Jesse’s group is most likely in which stage of the group development process?

   		Storming
   		Norming
   		Performing
   		Adjourning

3 points

Question 16

1. Which of the following statements about employee attitude surveys is CORRECT?

   		Questionnaires must be filled out by employees in the privacy of their homes.
   		Employees should be allowed to fill out a questionnaire on an anonymous basis.
   		All questionnaires are of the free-form essay type.
   		Tabulation and analysis of questionnaires is usually assigned to each department supervisor.

3 points

Question 17

1. A company that establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country is referred to as a:

   		Diversified corporation
   		Multinational corporation
   		Transnational corporation
   		Conglomerate corporation

3 points

Question 18

1. At R.K. Industries, three electrical engineers have just been hired. One is a caucasian male, the second is a caucasian female, and a third is a black male. All hired at the entry level, each of the three employees earns the same hourly wage. This demonstrates the principle of:

   		Pay disparity
   		Affirmative action
   		Equitable action
   		Comparable worth

3 points

Question 19

1. Employers must provide _____ for employees of differing religious beliefs.

   		reasonable accommodations
   		clearer expectations
   		whatever necessary
   		none of the above

3 points

Question 20

1. Female supervisors tend to put _____ pressure on _____ employees.

   		more; male
   		more; female
   		more; younger
   		more; older

3 points

Question 21

1. Supervisors normally should refer workforce compliance questions to a:

   		Personal attorney.
   		Human resource staff person.
   		Colleague.
   		Senior executive.

3 points

Question 22

1. How do women and men compare in terms of work-life balance?

   		Work-life balance is slightly more important for women than for men
   		Work-life balance is equally important for men and women
   		Work-life balance is most important to women and least important to men
   		Work-life balance is slightly more important for men than for women

3 points

Question 23

1. In order to shatter the glass ceiling and bring more women and minorities into higher levels of management, which of the following is most essential?

   		A TQM program.
   		A mentoring program.
   		A technical training program.
   		Alcoholics Anonymous.

3 points

Question 24

1. Wanda has observed many women at her company make it into middle management, but they never progress to top-management levels. At her company, the president and all four VPs are male. Which of the following is most likely taking place at Wanda’s place of work?

   		Sexual stereotyping
   		Glass ceiling phenomenon
   		Glass wall phenomenon
   		Sexual harassment

3 points

Question 25

1. _____ is giving preference to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.

   		Equal Employment Opportunity
   		Discrimination
   		Reverse discrimination