The Harborside Inn, located on the New England coast,

The Harborside Inn, located on the New England coast, is a 125-room luxury hotel. The inn’s guests are predominantly upper middle class in that the going rate is about $100 per day per person. The hotel grounds include 30 acres of lawns and gardens. Their nine-hole golf course winds its way around a picturesque trout pond. The hotel grounds were meticulously cared for and yet efforts at cultivating beauty could not match the natural beauty which was so much a part of the Harborside Inn, namely the rock and reef strewn Atlantic Ocean.  The Harborside was particularly blessed in this regard in that three small islands lay at each end of the property. However, the many varied gardens attracted many of the guests, and the patrons’ high praise was evidence that the maintenance department was an important part of the hotel staff. This department was responsible for all matters pertaining to the physical upkeep of the hotel. This included such tasks as plumbing, painting, pool care, flower garden planting and upkeep, golf course maintenance, and twice daily dump hauls.

Maintenance Department

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The maintenance department was made up of twelve men and a department head named Harold. Harold at age 62 was the perfect representation of a man who had devoted his life to work. He worked fourteen hours a day, seven days a week. The money seemed unimportant in that his salary was for an eight-hour day, six days a week. His sight and his hearing were both failing. Glasses and a semi functioning hearing aid had probably extended his life, for Harold would often move before he looked or thought of where he was or of where he was going. A broken leg, a sprained ankle, a twisted knee, a dislocated hip, had all occurred at least once, and all were souvenirs of different accidents. His strong compact frame combined with his positive outlook at the world helped keep him and his quick temper aimed toward his never-ending urge to work. His failing physical prowess was only matched by his one-sided outlook on life. Each and every issue, whether it be national politics or grass cutting, had one solution. “It is to be done this way,” he would insist as if the object of his attention, whether it be animate or inanimate, had suddenly confided its life secrets to him. The trick to survival on the Harborside maintenance crew was simple: Agree with Harold and go about your work.