Communication in health and socialcare L5

Understand how various factors influence the communication process in health and social care. Scenario London is a very

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diverse city with people from different cultures and who have different values. As a care worker you must understand the

importance of personal values, beliefs and different cultures you will encounter in a health and social care. Your line

manager has asked you to attend a local council monthly meeting where the discussion will focus on improving communication

within health and social care. After the meeting you have been asked to write a report. What you must do.
2.1. Explain how the communication process is influenced by values and cultures giving concrete examples from your research

and or your own work placement to support your answer. (Effective approach to study and research has been applied when

explaining how the communication process is influenced by values and cultural factors). Values and culture: factors e.g.

beliefs, age, sex, sexuality,ethnicity,gender, education, social class.
2.2. Explain how current and past legislations, codes of practice impact on the communication process. (Complex

information/data has been synthesised and processed on how current and past legislations, codes of practice impact on the

communication process). Legislation, charters and codes of practice: national, European, united nations (UN) as appropriate

eg equality, diversity,discrimination, confidentiality and sharing of information.
2.3. Analyse the effectiveness of how organisations policies and practices promote good practice and what barriers they

might create. (Realistic improvements have been proposed against defined characteristics for success when analysing the

effectiveness of organisational systems and polices in promoting good practice in communication) information,

documents,systems, structures, procedures, practices
2.4. Identify a range of ways that the communication can be improved in health and social care setting. (Innovative and

creative thought have been applied when suggesting ways of improving the communication process in a health and social care

setting). Challenging discrimination, ethics, values, ensuring dignity and rights; data protection(recording, reporting,

storage, security and sharing information)