COM180
Conflict Video
Rachel: I know—how about this? It’s a quality issue, right? And people love prizes, right? So, why don’t we offer them a prize if we don’t fix their unit right the first time?
Jane: A prize? They don’t want a prize! They want their system fixed!
Rachel: Okay, well then, why don’t we have a prize for the tech with the best customer stats?
Jane: Hell-o! It’s always a tech’s mistake! Sometimes the replacement unit’s bad. Remember?
Rachel: Okay, then, why don’t we have our prize for the best replacement unit vendor?
Jane: What’s with the prizes? This is going nowhere!
Steve: Jane, this is a brainstorming session. A free flow of ideas and all. Right, Kenneth?
Kenneth: [Pause, eyes on phone] Absolutely.
Damian: Like, uh, when I was in school, we would throw out all kinds of ideas, and the teacher would say, like, there’s no bad ideas.
Jane: That’s because she never heard these! Look, can we skip past the prizes?
Rachel: Fine, then, but I still think we need something for our…our customers’ patience.
Steve: Like, to reward them for their loyalty. While we’re getting things straightened out with unit suppliers.
Rachel: Absolutely. An incentive to stay with us.
Damian: Hey, I had a teacher once who would give out gift cards for school spirit.
Steve: Something like that could work, too.
Rachel: I like it. A customer-appreciation gift card.
Jane: [exasperated] And we’re back to the prizes!
Steve: Jane, do you have any unique ideas you’d like to offer?
Jane: Sure! Why don’t we give our best tech a date with Rachel, and they could talk about our fabulous prizes!
Damian: Come on, guys.
Jane: Just an idea!
Rachel: I was just trying to help.
Jane: And I was trying to keep us on track.
Steve: Kenneth, you want to step in here?
Kenneth: Absolutely.
Damian: [to himself] Wow. It’s just like school.
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