BBA 3361 Professionalism in the Workplace

BBA 3361 Professionalism in the Workplace

Unit IV Case Study: Dynamics of Teamwork The difference between success and failure of a team is leadership and teamwork. In order to achieve business organizational goals, it is vital for employees to work together as a cohesive unit to accomplish a company’s objective. The word team is defined as “a group of………….

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people linked to a common purpose” (Anderson &Bolt, 2016, p.161). As a team works together, there are a number of teamwork dynamics that play a major role in the direction of the group’s behavior and performance. These dynamics at work include elements such as motivation, conflict resolution, leadership among others, and teambuilding. This paper will highlight these teamwork dynamics through a case scenario in a marketing department of a company. The scenario represents a case where I am hired as the leader of a marketing department. The first task is to implement a new process for applying customer service within the organization. There are a number of issues affecting teamwork within the company such as low morale, employees being consistently late for work while others leave early, disagreements on individual workloads on a daily basis, no drive or enthusiasm and the staff has complained about harassment. The team consists of eight employees with varied experience levels, genders and background. The mission will be to achieve the company objectives by directing the team through five stages of teamwork development. This will ultimately achieve the company’s goal of improving customer service within the organization. Motivation From the case scenario, the employee’s motivation and morale both seem to be low. Morale is something does not go from good to bad overnight. Bad morale happens over time and then eventually spirals out of control if it is undetected or neglected by management. It is an unsafe scenario for a team and it may be the reason for the undesirable behaviors of the employees. Employees who come to work late and leave early indicate a lack of motivation. Morgan stated that “Low employee morale can be a serious concern for a business. Unhappy employees can lead to reduced productivity, poor customer service and problems with employee retention” (Morgan, 2016.) Some of the major causes for the low morale in employees include but are not limited to “no clarity of expectations, un…………………….