The House Of Quality spreadsheet accompanying this exam was created in reference to the mission statement and the job map provided above, and the customer value analysis shown in the table below.

The House Of Quality spreadsheet accompanying this exam was created in reference to the mission statement and the job map provided above, and the customer value analysis shown in the table below

This is a take-home exam. It is due before midnight on October 27th. Your exam file must be in MS Office or PDF format. Upload your finished work to Canvas. Scan any sketches you create, or take clear pictures of them, and paste them into your document or upload them as separate attachments. The work items that you are expected to turn in are shown in red text.

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This exam covers the content from your textbook, through Chapter 8, plus the supplemental materials covered during class.

You may talk with your classmates about the exam, but you must do your own work. This means that, given the subject matter and the exam requirements, there will be some inputs and ideas that will be common among many students. You must do your own work and submit your own exam files. It must be clear that some of the inputs are uniquely your own, and that the concepts and sketches you develop are your own work. Do not copy or otherwise reproduce another student’s input lists, data tables, estimates of stakeholder inputs, calculations, or sketches and put them into your own document.

Assume that you are developing a new product for holding the keys that customers carry with them every day (e.g., car keys, house keys, work keys). Use the following mission statement to complete the requirements for this exam:

Product Description Key Holder.
Benefit Proposition 1. Lightweight
2. Slim design
3. Rugged and reliable
4. Smooth, precise operation
5. Facilitates efficient and easy use of keys
Target Market Adults who use multiple keys on a daily basis.
Assumptions and Constraints 1. Must accommodate keys of various sizes and shapes
2. Must accommodate keys with holes as small as ¼” diameter
3. Resists becoming clogged or jammed
4. Target production cost less than ~ $ 5.00
5. Must fit easily in trouser pockets and the small compartments in various bags and backpacks, without snagging on fabric
Focal Job: Use Key

The focal job for this exam assignment is using a key to unlock something like your car or a door, or to activate something, such as starting your car. A job map is provided below:
1. Define
• Determine what needs to be unlocked or activated.
2. Locate
• Find key holder
• Identify needed key 3. Prepare
• Isolate needed key
• Position needed key in hand 4. Confirm
• Verify that proper key was selected
• Verify that key is properly oriented

8. Conclude
• Let go of key holding device 7. Modify
• If key was used to unlock device
o Remove key from lock and reposition in key holding device
o Return key holding device to its storage location
• Otherwise go to step 8 6. Monitor (Problem? If yes go to step 6a; if no, go to step 7.)
• Did the lock engage?
o If no then → 6a
o If yes then → 7 5. Execute
• Insert key into lock
• Turn key
6a. Resolve
• Return to step 4